Tussock Creek - Shipping Info, Terms & Conditions


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Shipping Info, Terms & Conditions


Tussock Creek Apparel Ltd is a New Zealand owned and operated company. All online transactions are conducted in New Zealand currency only. Tussock Creek Apparel Ltd will appear on your statements and payment records.

Freight information

Within NZ total charge $10.00

In-stock items shipped from our warehouse will typically arrive within 2-3 business days in metropolitan areas and 3-5 business days in rural areas. The day the order is placed is not calculated in the date range and business days do not include weekends or holidays.We are unable to ship to a P.O.Box number.Parcels are delivered by Poste Haste Couriers Ltd.

All other countries

All other countries Surface shipping and handling is 25% of the total order amount. Air delivery is 45% of the total order amount. We are unable to ship to a Post Office Box number. We use Courier Post for Air delivery and NZ Post for Surface shipping.

Returns Policy

Every item in our online shop comes with Tussock Creeks 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item.

Any returns and exchanges must be addressed to Tussock Creek Apparel Ltd at the address on our contact us page.

Freight cost of all returns to Tussock Creek Apparel Ltd for refund, exchange or repair are at purchasers cost.


Your right to privacy is respected. No personal identifying information is displayed online or is accessible to the general public. When you provide us with any information by which you can be identified, you can be assured that it will only be used to support your customer relationship with us.

What Information We Collect

No credit card information is collected on this website, nor do we keep a copy of your credit card details on our server or premises. From time to time, we may ask you to provide personal information that will help us perform various business transactions efficiently. The types of personal information collected on our pages are name, contact and billing information, birth date, transaction. In order to improve our subsequent communications with you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. Some of our web pages may also contain cookies, a technology used to customize web content to better meet your needs. You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not.

How We Use Your Information

The information you provide is used to better understand your needs and provide a better service. Your information is used to help us complete a transaction, to communicate with you, and to update you on services and benefits. No credit card information is collected on this website. We may use your information to contact you for market research or to provide you with marketing information of particular interest. We will always give you the opportunity to opt out of receiving such marketing contact.


Contact Details
Tussock Creek Apparel Ltd
Kinnaird House, 27 Gladstone Road South
Mosgiel, Otago 9024
New Zealand

Ph +64 3 489 7460
Fax +64 3 489 6724

Office Hours
Our New Zealand office hours
are Monday to Friday, 8.30am to 4.30pm


New Zealand time:
Contact Details
Ph +64 3 489 7460
Fax +64 3 489 6724
Office Hours
Our New Zealand office hours are Monday to Friday, 8.30am to 4.30pm